Refund policy
At Hobby Box Depot, customer satisfaction is important to us.
Return Period
You may request a return within 30 days of receiving your order.
Return Conditions
To be eligible for a return, the item should be:
- Unused and in its original condition
- In the original packaging when applicable
- Accompanied by proof of purchase
Certain products may not be eligible for return when they have been opened, used, or otherwise made unsuitable for resale.
How to Request a Return
Before sending any item back, please contact us at:
Include your order number and explain the reason for the return. We will provide the appropriate return instructions.
Please do not send an item back without contacting us first.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, contact us as soon as possible with your order number and relevant photos.
We will review the situation and provide the appropriate solution.
Return Shipping
Unless the return is caused by an error on our part or the item is defective or damaged, return shipping costs may be the customer's responsibility.
Refunds
Once an approved return has been received and inspected, we will process the applicable refund.
Refunds are generally processed within 5–10 business days after approval. The time required for the refund to appear in your account may also depend on your payment provider or financial institution.
For questions regarding returns or refunds, contact support@hobbyboxdepot.shop.